You may contact us within 24-48hours of the delivery if you get any damaged, incorrect or defective product, and the process can take up to 7 business days. Any faulty or damaged item can be returned only within 7 days, that means if an item got delivered on 1st January, it could only be returned before 8th January. Your return request will not be entertained or processed if placed because the product is “no longer needed.”


All items that are eligible for return must be in their original form; they must be unworn, unused, inside the original packaging, with tags and seal attached, and should be returned along with their accessories, warranty card, and manuals that came along with it. Every return requested item first goes through quality checking to make sure that it is returned in its original condition only. If an item is altered or returned in an inappropriate or inadequate condition, we hold the right to reject the return request.


You can cancel your placed order at any time before it is dispatched. To cancel your order, you may contact us by calling our helpline.


If you fail to cancel your order before it is dispatched and it gets delivered before the cancellation somehow, you can cancel it by refusing to receive the parcel.

What are the items that cannot be returned?

         Items that are not eligible for returns may include:

  • Undergarments and Swimwear of both men and women
  • Haircare and Skincare products 
  • Fragrances, Perfumes, and Deodorants.
  • Grocery products
  • Games & Movies category 
  • Pet Supplies including pet food
  • All Sale products
  • Laundry and Cleaning

What will be the time duration of getting a refund?

  • Bank Deposit: around 7-12 business days once the quality check is done.
  • Credit Card Reversal: between 1-3 business days after doing the quality check.  
  • Store Credit: may take only 1-2 business days once the quality check is done. 

We are always welcoming our customers' Complaints, Feedbacks, and Queries.  Drop us yours at contact@shopyourz.com or you can call us at -----------.

What will happen if the return request gets rejected? 

In case your return request is rejected, you will be informed about the cause. You will be sent back the same product without any extra shipping charges.
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