Shopyourz Consumer Rights

Criteria for Consumer

As per Section 2 © of the PCPA, 2005, a consumer buys/obtains/lease any product for consideration but does not include a person who buys any product for resale or commercial purposes. Moreover, an individual who hires any services for reference and retains any beneficiary of such products is considered a consumer.

Shopyourz believes in consumer rights and follows the UN guidelines on consumer protection (1985), which states that a consumer has eight fundamental rights:

  • 1. Right to Basic Needs
  • 2. Right to Safety
  • 3. Right to be Informed
  • 4. Right to Choose
  • 5. Right to Representation / to be Heard
  • 6. Right to Redress
  • 7. Right to Consumer Education
  • 8. Right to Healthy Environment

Shopyourz believes in consumer rights and follows the UN guidelines on consumer protection (1985), which states that a consumer has eight fundamental rights:

Right to Information (RTI) Regulations

Our online marketplace also believes in the Right to Information regulations and follows this law from each province.

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Province RTI Regulations
Federal Right of Access to Information Act 2017
Punjab The Punjab Transparency and Right to Information Act 2013
Khyber Pakhtunkhwa (KPK) KP Right to Information Act 2013
Sindh Sindh RTI Act 2017
Balochistan Balochistan Freedom of Information Act 2005

Remedy for Violation of Consumer Law

On infringement of any arrangement of the Act, a consumer might document a case under the law of Consumer Court, who will be rebuffed (to violator(s)) with detainment which might stretch out to two years, or with a fine which might reach out to one hundred thousand rupees (100,000 PKR) or with both notwithstanding damages or remuneration as per the orders by the court. No court charge is expected for documenting the guarantee under the legal demands of the Consumer Court.

"Damage" signifies all damage brought about by an item or administration, including damage to the actual item and monetary misfortune emerging from a lack or loss of purpose of the item or administration. (Section-2(d) of the Act)

For redressal of the following complaints, a consumer might file a complaint before the Authority\Deputy Commissioner, who might find the violator that might stretch out to 50,000 rupees:

  • 1. Non Disclosure of product parts, ingredients, quality, or date of manufacture and expiry.
  • 2. Nondisclosure of abilities or capabilities of the supplier of the assistance of the nature of the items that he expects to use for the arrangement of the help.
  • 3. Non-display of cost list.
  • 4. Non-issuance of a receipt to the buyer.

Rules For Consumers For Filing Complaints/Claims

The Consumer might document a case/guarantee under the direction of the Consumer Court, which is going by the District and Session Judge/Additional District and Session Judge. The violator might be rebuffed by the Court, with detainment which might reach two years or with a fine which might stretch out to PKR 100,000/ - (Rupees one lac just) or with both notwithstanding damages or pay as per the orders of the Court.

Serve a fifteen (15) days legal notification on plain paper to the supplier of the inadequate product(s) or broken service(s), expressing that he/she/they will redress the damage endured by him/her/them and thus pay damages to the consumer in fifteen days of receipt of legitimate notification. Generally, the consumer might file a case for redressal of his/her/their complaint under the law of the Consumer Court.

Legitimate information ought to be served to the manufacturers/merchants of the product(s) and the specialist co-op in the event of administration arrangements, particularly through enrolled post/mail, alongside affirmation.

If the matter isn't settled through legal notification, then, at that point, the consumer might document a case/guarantee on plain paper for redressal of his/her/their complaint under the law of the Consumer Court within fifteen days.

Case/case might be recorded by the consumer himself/herself/themself or a Lawyer. No Court expense is expected for documenting a claim under the policy of the Consumer Court.

Closing Statement

Shopyourz strives to offer its customers the best services and abide by the law determined by the Government of Pakistan. Our company takes sufficient measures for our consumers. We take care of our consumers by fulfilling their fundamental rights. We aim to offer a convenient shopping platform where no consumer right is violated.

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